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1. General Terms of Sale

A. Order Acceptance

  • Offer to Buy: Placing an order is considered an offer to buy. Your order is not legally accepted until your store ships the product to you, not just when you receive an automatic order confirmation email.

  • Refusal Rights: We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product information, or issues identified by our fraud prevention team.

B. Pricing and Product Information

  • Accuracy: We strive to ensure all product descriptions, images, and prices are accurate. However, minor variations in color, size, and packaging may occur.

  • Pricing Errors: If a product is listed at an incorrect price due to a system error or typographical mistake, we reserve the right to cancel the order and issue a full refund, even if you have already received an order confirmation.

C. Payment

  • All prices are listed in USD.

  • You agree to pay all charges incurred by you or any users of your payment account, including applicable taxes, shipping fees, and handling charges.

 

2. Shipping and Delivery

A. Shipping Timelines

  • Any shipping or delivery dates provided are estimates only and are not guaranteed. We are not responsible for delivery delays caused by shipping carriers, customs issues, weather, or other factors outside of our direct control.

B. Risk of Loss

  • The risk of loss for your purchased item transfers from our store to you (the customer) once the item has been delivered to the shipping carrier (e.g., FedEx, USPS).

  • Delivery Confirmation: Once the tracking indicates a package has been delivered to the address you provided, we are not responsible for lost or stolen packages. Please ensure your delivery location is safe or arrange to receive the package personally.

 

3. Returns, Exchanges, and Refunds

A. Standard Return Policy

  • Return Window: Most electronic items are eligible for return within 15 days of the original delivery date.

  • Condition Requirement: All returned items must be in like-new condition, in their original, undamaged packaging, and must include all original accessories, cables, manuals, and documentation. Missing items may result in a partial refund or rejection of the return.

B. Non-Returnable Items

  • The following items are generally not eligible for return once opened or used:

    • Electronic components (Remote controller, LCD screen…)

    • PCB board (Control board, Power board…)

    • Battery 

    • Motor

C. Restocking Fees

  • A restocking fee of 15% may be deducted from the refund amount for items that are returned opened, used, or missing original packaging. This fee covers costs associated with inspection, testing, and repackaging the product.

D. Return Process

  • You must obtain a Return Merchandise Authorization (RMA) number from our customer service team before shipping any product back. Returns received without a valid RMA number will be rejected and returned to the sender.

  • The customer is responsible for all return shipping costs unless the return is due to an error on our part (e.g., you received the wrong item or a defective product).

 

4. Product Warranty and Limitation of Liability 

A. Warranty Policy (Open-Source/No Warranty)

  • NO WARRANTY AND AS-IS SALE: Due to the open-source nature of the product design and the potential for customer modification, we offer no warranties, express or implied, for this product. The product is sold on an "AS IS" and "WITH ALL FAULTS" basis.

  • CUSTOMER RISK: By purchasing this item, the customer acknowledges and agrees that they are taking on all risks associated with the product's use, reliability, quality, and performance.

  • CUSTOMER RESPONSIBILITY: It is the customer's sole responsibility to take care of the product carefully, perform all necessary maintenance, and ensure its safe and proper operation. Our store is not responsible for damages, defects, or failures resulting from improper use, modification, or lack of maintenance.

B. Manufacturer's Warranty (If Applicable)

  • If a component within the open-source assembly carries a standard manufacturer's warranty, any claims must be made directly to that component manufacturer. Our store does not provide coverage or assistance for such third-party warranties.

C. Limitation of Liability

  • Our store's liability for any product purchased is limited strictly to the purchase price paid for that product.

  • We are not liable for any incidental, consequential, special, or indirect damages resulting from the use or inability to use the products sold, including, but not limited to, loss of data or loss of revenue, regardless of how the damage occurred.

 

 

5. Website Use and Governing Law

A. Intellectual Property

  • All content, including text, logos, images, software, and design, on our website is the exclusive property of Present Perfection or its suppliers and is protected by intellectual property laws.

B. Prohibited Use

  • You may not use the website for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to violate any international, federal, state, or local regulations.

C. Governing Law

  • These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the California, United State Of America.

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